**Join Our Team at Bucas: Customer Service Support Role**

Are you passionate about the equestrian world and ready to contribute to a leading brand in high-performance horse rugs and equestrian products? Bucas is seeking an enthusiastic and knowledgeable Customer Service Support member to join our friendly and dedicated team. This full-time position offers an early finish on Fridays, making it an ideal opportunity for someone who values work-life balance.

**Position: Customer Service Support Office Based at our Head Quarters in Togher Industrial Estate, Cork**
**Duration: Full time permanent position**
**Hours: Full-time, 4 ½ days per week (Monday to Thursday 07:45 to 16:45, Friday 07:45 to 12:45)**

**About Us:**
At Bucas, we pride ourselves on being a small, close-knit team that provides great opportunities for growth and development. With over 40 years of experience, our brand is trusted and loved by equestrian enthusiasts worldwide. We are committed to delivering exceptional products and services to our customers, and we need someone equally passionate to help us maintain our high standards.

**Customer Service Duties:**
– Entering orders into the Intact IQ system and advising customers on shortfalls and alternatives
– Answering telephone calls as needed
– Processing orders and queries via email
– Providing administrative support to the team and management
– Handling retailer requests, tracing shipments, and managing end-consumer queries regarding horse rug selections
– Assisting sales agents with questions and problems
– Mailing brochures to customers on request and assisting with large mailings to our customer base
– Supporting sales invoicing and filing
– Updating pricing records and master data as required
– Liaising with various teams and departments as needed
– Maintaining key customer accounts with product information
– Performing any other ad hoc duties as required

**Ideal Candidate:**
– Possesses an equestrian background or knowledge; experience with owning a horse or working with horses is an advantage
– Language skills are a plus, particularly for the German market, which is our largest
– Highly motivated and capable of working independently and as part of a team
– Strong organisational and self-management skills, with the ability to handle multiple tasks in a busy environment and meet specific deadlines
– Excellent communication skills and proficiency in MS Office
– Ability to work to deadlines and interact with individuals at all levels

**Benefits:**
– Free on-site parking
– Access to a large canteen with cooking facilities
– Tea and coffee provided

– Staff discount

**Why Join Us?**
At Bucas, we offer a supportive and collaborative work environment where every team member’s contribution is valued. This is a fantastic opportunity to work with a passionate team, gain valuable experience in the equestrian industry, and enjoy the benefits of a great work schedule. If you are enthusiastic about customer service and have a love for horses, we would love to hear from you.

**How to Apply:**
If you are interested in joining our team, please send your CV and a cover letter detailing your relevant experience and why you would be a great fit for this role to admin@bucas.com.

Join us at Bucas and be a part of a team that is committed to excellence in the equestrian world!